Returns & Refund Policy

Returns & Refund Policy

Returns & Refund Policy
Koral Modern
Last updated: [Insert Date]

1. Return Period

Customers within the European Union have the right to return their order within 14 days of receiving the product.

To initiate a return, contact: ouladinconcept@outlook.com

2. Conditions for Returns

Returned items must:

  • Be unused

  • Be in original packaging

  • Be in resaleable condition

We reserve the right to refuse returns that do not meet these conditions.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

  • We recommend using a tracked shipping method.

4. Refunds

Refunds will be processed within 14 days after receiving and inspecting the returned item.

Refunds will be issued via the original payment method.

Shipping costs are non-refundable unless the return is due to our error.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours

  • Include clear photos of the product and packaging

We will offer a replacement, repair, or refund where appropriate.

6. Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products

  • Items damaged due to misuse